We respect your privacy rights. Any information gathered on this site will be kept strictly confidential. Sweet Cottontail does not sell, rent, loan, trade, lease or otherwise transfer any personal information collected on our website or over the phone, including forms or e-mail lists, to any third party. We will treat any information you provide as confidential information and will not disclose it to any third party.
Sweet Cottontail Offers Customers a "No Risk Return Policy"
At Sweet Cottontail we pride ourselves on a unique and high quality product, we truly believe you will be pleased with the products and services we provide. We understand, however, that occasionally you may have to return something to us for a variety of reasons and to make it easier, we have a no-hassle return and exchange policy. If the item you receive is not right, whatever the reason, return it to us within 30 days and we will promptly refund your money or exchange it for something else. For a full refund or exchange, the item must be returned in its original condition. All items must have their original tags in place and be in unworn, unused and undamaged condition. If we sent you the wrong item in error, we will, of course, pay the shipping costs.
In order to return an unused item, you will need to email our customer service department at email@example.com, tell us your order number, reason for return, items being returned, and request a Return Authorization number (RA#). Please make sure to include the RA# on the returned box.
All refunds will be for merchandise only, we cannot refund shipping costs unless the item was sent in error.
Orders placed by noon PST Monday-Friday (excluding holidays) will ship form our warehouse with in 2-3 business days. For earlier delivery, we’re happy to expedite your shipping for an additional charge.
Sweet Cottontail does not currently offer international shipping. Please contact us directly at firstname.lastname@example.org if you have questions.
Privacy of Our E-mail Lists:
Sweet Cottontail maintains e-mail lists, but only of those individuals that have specifically opted to receive updates and other information from us. We do not sell, rent, loan, trade, or lease the addresses on our lists to anyone.
If you send us e-mail with a question or comment, we will use your e-mail address only to respond to you. We will store your e-mail, e-mail address, and a copy of our response for archival purposes only. We will archive such information only for the length of time necessary to fulfill these archival purposes. At the conclusion of such time, we will delete such archived information.